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COVID-19 UPDATE

15 % discount on all Spa Treatments ( Applicable only @ Xandari Pearl & Cardamom County)

20% Discount on Food & Soft Beverages

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COVID-19 UPDATE

Hello and Welcome to Safe Holidays with Xandari Resorts!

We are as concerned as you about the challenges of travel and holidays during this unexpected time in our lives. Take a look at the numerous changes we have instituted in the way we welcome and interact with guests to prioritise safety at all times during your much awaited holiday.

Here's a look at what's new at Xandari:

Safe Stamp

Reservation

  • Guest /Travel Agent need to provide information about the Traveller details including Nationality , City of residence and other travel history
  • If the guest is arriving from restricted countries or regions, collected information will be passed on to local authorities.
  • COVID 19 vaccination certificate or RTPCR negative certificate not less than 72 hours is mandatory to stay at resorts in India.
  • Safety, hygiene and other necessary instructions will be shared to the traveller Along with reservation confirmation, which will help them to plan their trip.

Arrival -Reception

  • Temperature checks at entrance will be mandatory
  • Guests running a temperature of more than 37° C would be politely asked to return or directed to the closest hospital/medical facility
  • Traveller must wear mask, extra masks will be provided by the hotel –if required.
  • Guest luggage will be disinfected with Isopropyl alcohol (70%).
  • 70% alcohol-based sanitizer will be available at the reception area.
  • Distance between the guests will be maintained and it should be approximately 6ft.
  • For all pre-booked Guests the check-in formalities will be completed online to reduce contact and time at the front desk.
  • Guest will be briefed about the instructions need to be followed at the Resort.
  • Cotton swab will be available for guest to sanitize/clean their phone and credit cards.

Guest Rooms

  • Extra masks will be provided on request.
  • Signage with information on sanitization norms will be placed in the rooms
  • Laundry, room service instructions will be available in the room
  • Room linen will be changed on every day or only on request; no turn down services to facilitate minimal contact.
  • Floors mopping will be done with 1% of Sodium Hypochlorite.
  • Cleaning process will be done with warm water
  • 70% alcohol / Chloroxylenol (4.5-5.5%) / Benzalkonium will be used as per manufactures instruction to wipe down the surfaces where the use of bleach is not suitable, eg: metal.

Room Service

  • Associate will be wearing mask while going for a room service delivery.
  • During room service, social distancing will be maintained (clearance procedure will be informed while placing the order over the phone and while delivering)
  • Minimum interaction during room service/ clearance will be ensured.

Restaurants


  • Masks will be provided to guest if he/she is not wearing one. Extra masks will be available for the guest usage .
  • 70% alcohol-based sanitizer will be placed at the entry of the restaurant and washroom areas.
  • Social distancing norms will be followed in the restaurant.

Business Centers

  • Guests should wear masks and gloves. Extra masks will be available for the guests –if required.
  • Enough space will be maintained between each work desks.
  • Guest numbers will be controlled in the area based on maximum allowed.
  • Each desk, equipment and work area will be disinfected after the guest has moved out. In case of non-attended Business Centre, 70% alcohol-based sanitizer will be kept at entry point.
  • Details of all users will be collected and stored for a period of time.

Check-Out

  • Guest need to inform the departure time to the front desk well in advance to maintain the social distancing and to reduce the crowd
  • Separate check-out area will be arranged if it's getting over-crowded and wherever possible will promote e-check out by emailing the bill & accepting online payments
  • Sanitizers and cotton swabs will be provided for the guest use.

Guest Transportation

  • Driver will be wearing protective gear such as surgical mask, gloves etc.
  • The car will be disinfected with Isopropyl alcohol (70%) especially steering wheel, dash, armrest, console, seat adjuster, shifter, cup holder, doors, handles and more before every arrival
  • The driver section will be segregated with a fiberglass or a transparent sheet.
  • Minimal conversations will be maintained between guest and driver.
  • Guest instructions on safety/Hygiene will be placed at the back seat; the information booklet will cover all the steps being taken by the hotel for safety and sanitization along with the operational norms for restaurants, room service, housekeeping & laundry procedures.

Note : Hotel reserve complete right to make changes in the SOPs at any point of time based on the guidelines/ instructions directed from the Government/ Department of Tourism/Health Ministry of Kerala.

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