Guest /Travel Agent need to provide information about the Traveller details including Nationality , City of residence and other travel history.
If the guest is arriving from restricted countries or regions collected information will be passed on to local authorities.
Safety, hygiene and other necessary instructions will be shared to the traveller Along with reservation confirmation, which will help them to plan their trip.
Temperature checks at entrance will be mandatory
Guests running a temperature of more than 37° C should be politely asked to return or directed to the closest hospital/medical facility
Traveller must wear N95 mask, extra masks will be provided by the hotel –if required.
Guest luggage will be disinfected with Isopropyl alcohol (70%).
70% alcohol-based sanitizer will be available at the reception area.
Distance between the guests will be maintained and it should be approximately 6ft. ( Floor marking would be done)
Guests will be informed on E News paper, E Reading materials which will be sent through what's app or any other digital medias.
For all pre-booked Guests the check-in formalities will be completed through online to reduce contact and time at the front desk.
Guest will be briefed about the instructions need to be followed at the Resort.
Cotton swab will be available for guest to sanitize/clean their phone and credit cards.
Extra masks will be available in the room.
Signage with information on sanitization norms will be placed in the rooms
Due to Social Distancing norms, we will allocate alternate rooms or leave two rooms vacant in between, based on occupancy levels.
Laundry, room service instructions should be available in the room
Room linen will be changed on every day or only on request; no turn down services to facilitate minimal contact.
Floors mopping will be done with 1% of Sodium Hypochlorite.
Cleaning process will be done with warm water
70% alcohol / Chloroxylenol (4.5-5.5%) / Benzalkonium will be used as per manufactures instruction to wipe down the surfaces where the use of bleach is not suitable, eg: metal.
Associate will be wearing mask while going for a room service delivery
During room service ,social distancing will be maintained (clearance procedure will be informed while placing the order over the phone and while delivering)
Minimum interaction during room service/ clearance will be ensured.
Three layer masks will be provided to guest if He/She t is not wearing one. Extra masks should be available for the guest usage .
70% alcohol-based sanitizer will be placed at the entry of the restaurant and washroom areas.
To maintain the Social distancing norms, only limited tables will be available in the restaurant.
Guest need to make a prior table reservation and need to confirm the same with the restaurant before they entering into the restaurant.
Only TDH or 'a la carte' options will be provided to guest. Buffet service will not be available temporarily
Guests should wear masks and glows. Extra masks will be available for the guests –If required.
Enough space will be maintained between each work desks.
Guest numbers will be controlled in the area based on maximum allowed.
Each desk, equipment and work area will be disinfected after the guest has moved out. In case of non-attended Business Centre, 70% alcohol-based sanitizer will be kept at entry point.
Details of all users will be collected and stored for a period of time.
Guest need to inform the departure time to the front desk well in advance to maintain the social distancing and to reduce the crowd
Separate check-out area will be arranged if it's getting over-crowded and wherever possible will promote e-check out by emailing the bill & accepting online payments
Sanitizers and cotton swabs will be provided for the guest use.
Driver will be wearing protective gear such as N 95 or approved surgical mask, gloves etc.
The car will be disinfected with Isopropyl alcohol (70%) especially steering wheel, dash, armrest, console, seat adjuster, shifter, cup holder, doors, handles and more before every arrival
The driver section will be segregated with a fiberglass or a transparent sheet.
Minimal conversations will be maintained between guest and driver.
Guest instructions on safety/Hygiene will be placed at the back seat; the information booklet will cover all the steps being taken by the hotel for safety and sanitization along with the operational norms for restaurants, room service, housekeeping & laundry procedures.
Note : Hotel reserve complete right to make changes in the SOPs at any point of time based on the guidelines/ instructions directed from the Government/ Department of Tourism/Health Ministry of Kerala.
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